Technology plays a pivotal role in any business so having the appropriate levels of support and maintenance cover in place can drastically reduce the impact of downtime or service affecting issues.

All of our support engineers are appropriately accredited and are available over the phone or via email from the Interactive Wordwide technical support centre at our HQ in Reading.

Interactive Wordwide will support all hardware, software and customisations delivered as part of our projects.   

Support Options

The Interactive Wordwide support services team are geared to provide a level of support cover to meet your requirements and budget. Cover options ranging from business hours on Monday to Friday through to 24 x 7 x 365 are available as well as tailored options to cover your exact hours of business and weekend cover.

Remote maintenance services are typically used in the first instance to diagnose the cause of the fault and to commence remedial activities with minimal delay. Remote services allows for a quicker resolution with less impact on the business. If remedial services cannot fix the fault or if initial diagnostics suggest that on site presence is required, an engineer will be dispatched to site with parts (based on the agreed variables of the support contract.)

Interactive Wordwide can work with you to have maintenance spares to be held at your site to assist in speed of resolution and also to provide first and second level support training to empower your IT support staff to have a better working knowledge of how to handle typical user and configuration based support cases.